IG
Izak G
1 reviews | Active since Oct 2015
18 Mar 2025, 08:54
Worse survice and rude people working for Affinity Health.
I app**** for the health plan via a phone call. They took my details and when I got a membership certificate my names were spelt wrong. I then check the app and it was also wrong. I then to someone at customer care (very rude, not friendly person) to try and get this fixed. He/She refused by saying that it can't be fixed.
I then wanted to cancelled this after which the whatsapp chat were send to Remone who confirmed it will be fixed. Yesterday I contacted them on whatsapp again as it were not fixed. I was told that it would be fixed before the end of the day (yesterday).
This morning I tried to contact them again as it was not fixed. To my surprise nobody answered the whatsapp. This is not acceptable.
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
18 Mar 2025, 09:03Dear Izak,
Thank you for taking the time to raise your concerns.
Please note that your complaint will be escalated to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns.
Please note that your complaint will be escalated to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply18 Mar 2025, 09:03
Official
Dear Izak,
Thank you for taking the time to raise your concerns.
Please note that your complaint will be escalated to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns.
Please note that your complaint will be escalated to the Complaints Department for further investigation.
Kind regards,
Affinity Health Management Team.
IG
Izak G's updateReviewer Update
18 Mar 2025, 10:21This is not good enough as it is no been going on for too long and that is all you can reply with.
IG
Izak G's update18 Mar 2025, 10:21
Reviewer Update
This is not good enough as it is no been going on for too long and that is all you can reply with.
Affinity Health's replyOfficial
18 Mar 2025, 10:34Good day Izak,
The Complaints Department will conduct a thorough investigation to determine the cause of the delay in rectifying your name. This will allow us to provide you with accurate and informed feedback.
Kind Regards,
Affinity Health Management Team.
The Complaints Department will conduct a thorough investigation to determine the cause of the delay in rectifying your name. This will allow us to provide you with accurate and informed feedback.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply18 Mar 2025, 10:34
Official
Good day Izak,
The Complaints Department will conduct a thorough investigation to determine the cause of the delay in rectifying your name. This will allow us to provide you with accurate and informed feedback.
Kind Regards,
Affinity Health Management Team.
The Complaints Department will conduct a thorough investigation to determine the cause of the delay in rectifying your name. This will allow us to provide you with accurate and informed feedback.
Kind Regards,
Affinity Health Management Team.
IG
Izak G's updateReviewer Update
18 Mar 2025, 18:17I received a letter confirming that my names have been fixed. Only 2 have been fixed. If the other one is not fixed by 19/03/2025 COB I will cancel this as you have *********** people working at Affinity Health.
IG
Izak G's update18 Mar 2025, 18:17
Reviewer Update
I received a letter confirming that my names have been fixed. Only 2 have been fixed. If the other one is not fixed by 19/03/2025 COB I will cancel this as you have *********** people working at Affinity Health.