1 reviews | Active since Jun 2016
Worse Service EVER
<p>Took a cover out on the 8th Aug 2016 whereby they advised that the first payment would be due on the 1st Sept 2016 of which they have never debted the account. Then on the 5th Sept 2016 I contacted Affinity and spoken to Isaam who promised that they will contact me back before end of business day - well i never received a call. On the 6th Sept i again contacted them and spoken to Kim who advised that someone will get back to me. today the 7th NO one called back. I again contacted them and spoken to Kim once again. I am not getting true answers here and when one ask for a team leader or management it get's said that they are busy and will return the call but never does. </p> <p> </p> <p>I am not worried that i have given my business banking details to a company that i think is a ****. If this is a true company and giving us this problem now what more problems will be face once the policy is active. I am in two minds right now should i want to have something that is giving me so much problems now.</p> <p> </p> <p>I'd think twice before I would ever tell people to make use of Affinity Health. Worse company ever and they are not hard up for business because they would sort this problem out on day one already. </p>
Good day John,
Thank you for bringing this matter to our attention.
An investigation will be undertaken to provide you with the correct information.
Feedback will be provided immediately to the policy holder once a resolution has been reached.
Kind Regards,
The Affinity Health Management Team.
Good day John,
Thank you for bringing this matter to our attention.
An investigation will be undertaken to provide you with the correct information.
Feedback will be provided immediately to the policy holder once a resolution has been reached.
Kind Regards,
The Affinity Health Management Team.
This is what they keep on saying that someone will contact the policy holder but nothing get's done and no phone calls are being received. We are busy seeking quotes on other medical aids right now.
This is what they keep on saying that someone will contact the policy holder but nothing get's done and no phone calls are being received. We are busy seeking quotes on other medical aids right now.
I received a call back from Carleen Smith who have been very helpful in trying to get my problem sorted out, receiving updates via telephonic and email and I wish strongly that I have been dealing with her or someone like her. She is the one who is keeping the companies name up high. I changed my mind in making use of their services and went to another company. I am now paying R1 700 extra but I could not find it in my heart to carry on making use of this companies service.
Carleen Smith you really tried you’re up most best in finding a way to keep me happy. Affinity can be proud in having an staff member like you. You are one of a million. Keep up your good work.
I received a call back from Carleen Smith who have been very helpful in trying to get my problem sorted out, receiving updates via telephonic and email and I wish strongly that I have been dealing with her or someone like her. She is the one who is keeping the companies name up high. I changed my mind in making use of their services and went to another company. I am now paying R1 700 extra but I could not find it in my heart to carry on making use of this companies service.
Carleen Smith you really tried you’re up most best in finding a way to keep me happy. Affinity can be proud in having an staff member like you. You are one of a million. Keep up your good work.
Good morning John.
Thank you for providing us with your latest feedback. We are pleased to hear that the service that you recieved from Carleen was of the level that we are aspiring to reach. Your compliment has been relayed to Carleen.
Please accept our sincerest apologies for the level of service you have recieved and that we were unable to remedy your query sooner.
We wish you all the best in your future endevour with your new service provider.
Kindest regards,
The Affinity Health Management Team.
Good morning John.
Thank you for providing us with your latest feedback. We are pleased to hear that the service that you recieved from Carleen was of the level that we are aspiring to reach. Your compliment has been relayed to Carleen.
Please accept our sincerest apologies for the level of service you have recieved and that we were unable to remedy your query sooner.
We wish you all the best in your future endevour with your new service provider.
Kindest regards,
The Affinity Health Management Team.