SS
Sherene S
1 reviews | Active since Aug 2017
08 Jul 2024, 22:31
Worse service ever
On the 8th July I got sick at work and they took me to hospital, when I got there I had to call for authorization, the lady informed me that my sickness is not life threatening. I ask you what do you take as life threatening. I had severe back pain which resulted in the fact that I couldn't walk but still my condition was not life threatening. If I had been paralyzed still you wouldn't think it was life threatening. I want to cancel this plan as I never ever been so disgusted
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Replies (2)
Affinity Health's replyOfficial
09 Jul 2024, 07:33Dear Sherene,
We thank you for reaching out to us and bringing this to our attention and apologize for the inconveniece caused.
Rest assurred all complaints are taken seriously and a thorough investigation will be conducted by a Complaints Officer and feedback will be communicated to you once concluded.
Kind Reards,
Affinity Health Management Team.
We thank you for reaching out to us and bringing this to our attention and apologize for the inconveniece caused.
Rest assurred all complaints are taken seriously and a thorough investigation will be conducted by a Complaints Officer and feedback will be communicated to you once concluded.
Kind Reards,
Affinity Health Management Team.
Affinity Health's reply09 Jul 2024, 07:33
Official
Dear Sherene,
We thank you for reaching out to us and bringing this to our attention and apologize for the inconveniece caused.
Rest assurred all complaints are taken seriously and a thorough investigation will be conducted by a Complaints Officer and feedback will be communicated to you once concluded.
Kind Reards,
Affinity Health Management Team.
We thank you for reaching out to us and bringing this to our attention and apologize for the inconveniece caused.
Rest assurred all complaints are taken seriously and a thorough investigation will be conducted by a Complaints Officer and feedback will be communicated to you once concluded.
Kind Reards,
Affinity Health Management Team.
Affinity Health's replyOfficial
09 Jul 2024, 16:12Dear Sherene,
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.
Affinity Health's reply09 Jul 2024, 16:12
Official
Dear Sherene,
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and provided feedback in relation to your complaint.
Thanking you,
Affinity Health Management Team.