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Anna M

1 reviews | Active since Jun 2019

11 Jun 2019, 10:29

Worse Service

Listen Join Affinity Health at your own risk, worst service that i have ever got in my life i wasted money for the months that I was with them. They still owe me R1900 since 2018 and all the agents when I call they lie and say they not at work till today and all the monies for the extra medications that i payed for has not been paid, Worst service ever.

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Replies (4)
AM
Anna M's update11 Jun 2019, 11:27
Reviewer Update
I sent my daughter to hospital and never got a cent back the 1900 was for casualty not counting the medications I will never recommend them to anyone ever.
Affinity Health
Affinity Health's reply11 Jun 2019, 12:03
Official
Good Day Anna

Thank you for bringing this matter to our attention.

Please be advised that an investigation is being conducted regarding your complaint and you will be contacted with feedback.

Kind Regards
Affinity Health Management Team
AM
Anna M's update14 Jun 2019, 12:09
Reviewer Update
Hi I was called 2 days ago by Affinity and they clearly promised to get back to me the following day, now its day 3 nothing on my emails and no call and this is what happened the last time i complained I promise you guys that this time I am going to the The Health Professions Council of South Africa (HPCSA) I think that you guys prefer to deal with them rather than me, this is how they operate and I am not surprised by it.
Affinity Health
Affinity Health's reply14 Jun 2019, 13:20
Official
Good Day Anna

Please note that the staff of Affinity Health have been trying their best to assist you and obtain the relevant information needed.

We can confirm that a consultant has been in contact with you regarding  your complaint. 

Kind Regards
Affinity Health Management Team