zJ
zama J

1 reviews | Active since Oct 2016

10 Oct 2016, 12:29

Worse medical aid cover

<p>I have joined this cover on 01\03\2016 i took out the Comprehensive cover but when i fainted i was took to the hospital and they didnt wana admin me, went to another hospital samething happened i could have died i was told that i have to pay money upfront, and when i joined i was told that this cover will cover everything and all these months i was paying for nothing, i want my money back. when you go see a doctor on a holiday no one by the call centre picks up their phones i waited hours and hours until i was send home without being helped</p>

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Replies (1)
Affinity Health
Affinity Health's reply10 Oct 2016, 12:55
Official

Good day Zama,

Thank you for sharing your concerns with us. We confirm that this matter has been referred to our Complaints department to establish contact with you and assist accordingly.

Kind regards,

Affinity Health Management Team.