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AM
Abongile M

1 reviews | Active since Apr 2013

10 Sept 2018, 12:34

WORSE EXPERIENCE EVER

Hi Affinity Health people ,took affinity health plan and our agreement was to start deductions in October Saturday the 8th of September saw a debit order from you guys .

Today Monday I called in at 9am spoke to Nokuzola Dladla and she said will give me a call in an hour ,2 hours passed no call ,called again spoke to Kevin same story I’ll call you ,just called again spoke to Chantel or something and she dropped my call.

All I want is my money that’s all today not next week ,is this how you guys runs a business like a tuck shop… I need help seems like everyone is running away from me.

0
Replies (5)
Affinity Health
Affinity Health's reply10 Sept 2018, 12:59
Official

Good day Abongile

Thank you for bringing this matter to our attention.

Please be advised that a request for urgent contact has been escalated to the relevant department for the agent concerned to contact you as soon as possible.

Kind regards

Affinity Health Management Team

AM
Abongile M's update10 Sept 2018, 13:06
Reviewer Update
Thanks i'll wait for call
Affinity Health
Affinity Health's reply10 Sept 2018, 13:10
Official

Thank you Abongile for your patience and understanding and we will ensure that you are assisted efficiently.

Kind Regards

The Affinity Health Management Team

AM
Abongile M's update13 Sept 2018, 10:26
Reviewer Update
Hi all I'm still waiting for my money ,can someone please resolve ASAP.
Affinity Health
Affinity Health's reply13 Sept 2018, 11:00
Official

Good day Abongile

As discussed with Customer Care, the refund has been requested and authorised.

As advised, please allow 7 - 14 working days to elapse, during which you will receive your refund.

Please do not hesitate to contact us on ***should you need any further assistance.

Kind regards

Affinity Health Management Team