Who's at fault?

So following protocol paying upfront, having a auth number: See sms:AFH Authorisation (***) granted for service 01Nov Amount Authed:R1500 Shortfall:R Co-pay:R T&C apply

Knowing I can afford to see specialist because I will get reinbursed, I visit the Dr. Aftera submiting claim This is the reply:Good day,

I trust you are well.

Kindly note that the claim was paid up to maximum benefit available.

The authed amount was issued by a system error, therefore we are only able to reimburse up to the amount of R200.00 for the consultation.

Should you require any further assistance, please feel free to contact us on ***or reply to me directly.

Regards,

So who should cough up the money? Who's error was this then?

Ps this page says medical aid its an Insurance and yes great reviews for queries however when it comes to what they pay who they pay, medication and procedures they are horrible! Always a story and always some red tape! Im so done!

Dont even try phoning me first sort out your mess! Can contact me when you fix your error