WHERE IS MY REFUND
<p>I would like to express my absolute disappointment in affinity health.</p> <p>Your company has over charged me for 2 months for something I did not ask for, something that I very clearly indicated on my application form & in my telephonic discussion with your consultant.</p> <p>I have been given the run around with regards to my refund, then I was advised it will be credited against my account yet I have not received any official correspondence in this regard, when I ask Houston to speak to a supervisor there is never one available. My policy number is ***</p>
Good morning Denae, thank you for raising your concern with us. We can confirm that our Customer Care Supervisor, Siya, has been in contact with you this morning and has reassured you that the credit has been passed on your policy. We understand that this has also been confirmed to you in writing. Please accept our apologies for the misunderstanding and trust that you are satisfied with the resolution. Kind regards, Affinity Health Management Team.
Good morning Denae, thank you for raising your concern with us. We can confirm that our Customer Care Supervisor, Siya, has been in contact with you this morning and has reassured you that the credit has been passed on your policy. We understand that this has also been confirmed to you in writing. Please accept our apologies for the misunderstanding and trust that you are satisfied with the resolution. Kind regards, Affinity Health Management Team.