AR
Adele R
1 reviews | Active since Oct 2019
16 Oct 2019, 09:49
When the small print costs you thousands
Tshegofatso was professional and friendly and extremely helpful, I am however disappointed that affinity doesn't cover for tests related to Hashimoto's disease. One would think a Auto Immune disorder would fall under dread disease and more assistance would be provided. Unfortunate their small print did me in.
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Affinity Health's replyOfficial
16 Oct 2019, 10:41Good day Adele
Thank you for providing us with positive feedback with regards to the service you received from our Customer are Consultant Tshegofatso.
It is important to note that upon application members are provided with policy documentation advising of our benefits, amounts and exclusions to ensure that the plan chosen is suitable for the members medical needs.
We can confirm that a Complaints Officer has been in contact with you and has advised that Affinity Health covers pathology according to the pathology formualry.
Should you require any further assistance or clarity, please do not hesitate to contact our Customer Care Department on ***.
Kind Regards
Affinity Health Management Team
Thank you for providing us with positive feedback with regards to the service you received from our Customer are Consultant Tshegofatso.
It is important to note that upon application members are provided with policy documentation advising of our benefits, amounts and exclusions to ensure that the plan chosen is suitable for the members medical needs.
We can confirm that a Complaints Officer has been in contact with you and has advised that Affinity Health covers pathology according to the pathology formualry.
Should you require any further assistance or clarity, please do not hesitate to contact our Customer Care Department on ***.
Kind Regards
Affinity Health Management Team
Affinity Health's reply16 Oct 2019, 10:41
Official
Good day Adele
Thank you for providing us with positive feedback with regards to the service you received from our Customer are Consultant Tshegofatso.
It is important to note that upon application members are provided with policy documentation advising of our benefits, amounts and exclusions to ensure that the plan chosen is suitable for the members medical needs.
We can confirm that a Complaints Officer has been in contact with you and has advised that Affinity Health covers pathology according to the pathology formualry.
Should you require any further assistance or clarity, please do not hesitate to contact our Customer Care Department on ***.
Kind Regards
Affinity Health Management Team
Thank you for providing us with positive feedback with regards to the service you received from our Customer are Consultant Tshegofatso.
It is important to note that upon application members are provided with policy documentation advising of our benefits, amounts and exclusions to ensure that the plan chosen is suitable for the members medical needs.
We can confirm that a Complaints Officer has been in contact with you and has advised that Affinity Health covers pathology according to the pathology formualry.
Should you require any further assistance or clarity, please do not hesitate to contact our Customer Care Department on ***.
Kind Regards
Affinity Health Management Team