M
Monique
1 reviews | Active since Oct 2025
13 Oct 2025, 17:47
When I phone in the ...
When I phone in the morning for a authorization number they will only call me back in the afternoon after 15:00pm every time!!! and that is unacceptable! So i will rate that 0 but with the whatsapp this morning they where quit ok I will give that a 5
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Affinity Health's replyOfficial
14 Oct 2025, 08:15Dear Monique,
Thank you for sharing your feedback. We sincerely regret the delay you have experienced when requesting authorization telephonically, and we understand how frustrating this must be.
Please be assured that your feedback has been noted and will be shared with the relevant department to help us improve our response times.We are pleased to hear that your experience via WhatsApp this morning was positive, and we appreciate your rating of 5 for that interaction.
Your input helps us enhance our overall service delivery.
Kind Regards,Affinity Health Management Team
Thank you for sharing your feedback. We sincerely regret the delay you have experienced when requesting authorization telephonically, and we understand how frustrating this must be.
Please be assured that your feedback has been noted and will be shared with the relevant department to help us improve our response times.We are pleased to hear that your experience via WhatsApp this morning was positive, and we appreciate your rating of 5 for that interaction.
Your input helps us enhance our overall service delivery.
Kind Regards,Affinity Health Management Team
Affinity Health's reply14 Oct 2025, 08:15
Official
Dear Monique,
Thank you for sharing your feedback. We sincerely regret the delay you have experienced when requesting authorization telephonically, and we understand how frustrating this must be.
Please be assured that your feedback has been noted and will be shared with the relevant department to help us improve our response times.We are pleased to hear that your experience via WhatsApp this morning was positive, and we appreciate your rating of 5 for that interaction.
Your input helps us enhance our overall service delivery.
Kind Regards,Affinity Health Management Team
Thank you for sharing your feedback. We sincerely regret the delay you have experienced when requesting authorization telephonically, and we understand how frustrating this must be.
Please be assured that your feedback has been noted and will be shared with the relevant department to help us improve our response times.We are pleased to hear that your experience via WhatsApp this morning was positive, and we appreciate your rating of 5 for that interaction.
Your input helps us enhance our overall service delivery.
Kind Regards,Affinity Health Management Team