PM
Palesa M
1 reviews | Active since Aug 2023
22 Aug 2026, 18:28
WhatsApp is *******
Very unhappy hey I’ve been on WhatsApp waiting for a nurse to respond from 9am today how is that possible???! Mind you I don’t need a Drs auth just medication recommendations but I’ve been waiting
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
22 Aug 2026, 20:03Good day Palesa
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for assistance for such a long time.
We can confirm that one of the nurses has since been in contact with you to consult and assist accordingly.
Please be assured that we take your feedback and concerns very seriously. Your experience will be investigated, and we will communicate feedback to you in due course.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards
Affinity Health Management Team
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for assistance for such a long time.
We can confirm that one of the nurses has since been in contact with you to consult and assist accordingly.
Please be assured that we take your feedback and concerns very seriously. Your experience will be investigated, and we will communicate feedback to you in due course.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards
Affinity Health Management Team
Affinity Health's reply22 Aug 2026, 20:03
Official
Good day Palesa
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for assistance for such a long time.
We can confirm that one of the nurses has since been in contact with you to consult and assist accordingly.
Please be assured that we take your feedback and concerns very seriously. Your experience will be investigated, and we will communicate feedback to you in due course.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards
Affinity Health Management Team
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for assistance for such a long time.
We can confirm that one of the nurses has since been in contact with you to consult and assist accordingly.
Please be assured that we take your feedback and concerns very seriously. Your experience will be investigated, and we will communicate feedback to you in due course.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards
Affinity Health Management Team
Affinity Health's replyOfficial
27 Aug 2026, 14:03Dear Palesa
We can confirm that a Complaints Officer has been in contact with you to discuss the concerns raised and provide assistance.
We appreciate you taking the time to share your experience with us and trust that the matter has received the necessary attention.
Kind regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss the concerns raised and provide assistance.
We appreciate you taking the time to share your experience with us and trust that the matter has received the necessary attention.
Kind regards
Affinity Health Management Team
Affinity Health's reply27 Aug 2026, 14:03
Official
Dear Palesa
We can confirm that a Complaints Officer has been in contact with you to discuss the concerns raised and provide assistance.
We appreciate you taking the time to share your experience with us and trust that the matter has received the necessary attention.
Kind regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss the concerns raised and provide assistance.
We appreciate you taking the time to share your experience with us and trust that the matter has received the necessary attention.
Kind regards
Affinity Health Management Team