WS
Wouter S
1 reviews | Active since May 2018
17 Mar 2023, 19:03
What service
Leaving the office today I had terrible flu and tonsillitis, so I made my way towards the doctor and called ahead to Affinity to get an authorization number. In the 42 minutes that it took me to reach the doctor I spoke to 5 different people and all the conversations were the same. " Please can I have your ID number. Please hold while I check. Hold the line while I put you through to someone that can help you ". I eventually killed the call when I reached the doctor 42 minute… See more
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Replies (2)
Affinity Health's replyOfficial
17 Mar 2023, 19:19Good Day Wouter S,
Thank you for taking the time to raise your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact to provide feedback when work resumes on Monday.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact to provide feedback when work resumes on Monday.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply17 Mar 2023, 19:19
Official
Good Day Wouter S,
Thank you for taking the time to raise your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact to provide feedback when work resumes on Monday.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact to provide feedback when work resumes on Monday.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
22 Mar 2023, 09:40Good Day Wouter S,
We can confirm that a Complaints Officer has been in contact with you to assist accordingly.
Once again, we would like to extend our sincere apology for the service which was provided to you and can assure you that processes will be put in place to ensure that this does not happen again.
Please do not hesitate to make contact with us should you need any further assistance.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to assist accordingly.
Once again, we would like to extend our sincere apology for the service which was provided to you and can assure you that processes will be put in place to ensure that this does not happen again.
Please do not hesitate to make contact with us should you need any further assistance.
Kind regards,
Affinity Health Management Team
Affinity Health's reply22 Mar 2023, 09:40
Official
Good Day Wouter S,
We can confirm that a Complaints Officer has been in contact with you to assist accordingly.
Once again, we would like to extend our sincere apology for the service which was provided to you and can assure you that processes will be put in place to ensure that this does not happen again.
Please do not hesitate to make contact with us should you need any further assistance.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to assist accordingly.
Once again, we would like to extend our sincere apology for the service which was provided to you and can assure you that processes will be put in place to ensure that this does not happen again.
Please do not hesitate to make contact with us should you need any further assistance.
Kind regards,
Affinity Health Management Team