What does it take for me to pay you?!!!

My debit order bounced on my account in July and I repeatedly tried to get banking details to rectify this situation. I then also tried to change my banking details to no avail and am now still battling to pay two months worth of medical aid subscriptions. <br> <br> Numerous emails and numerous phone calls to your call centre and still no debit from my new account - and no info on account details for me to make a manual payment. <br> <br> Meanwhile, I have no medical aid! <br> <br> What will it take for you to take a payment from the correct bank account? Why do I need to keep begging you to debit me?