kS
kim S
1 reviews | Active since Sept 2019
07 Nov 2023, 11:21
We require better service for what we paying for.
I've emailed all necessary documents to affinity regarding an emergency bill I had to pay for, this was on Friday however I just received an email stating if I want a script when I explained exactly what happend ? if something is not clear why not call? your consultants are lazy also asked for a list on hospitals I could go to I was told on whatsapp a call will be logged for that info really? this was Friday afternoon, guess what? still no call.
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Replies (3)
Affinity Health's replyOfficial
07 Nov 2023, 12:09Good day kim S,
Thank you for taking the time to share your concerns with us and bringing this to our attention.
The matter will be looked into and feedback will be provided by a Complaints Officer.
Kind Regards,
Affinity Health Management Team.
Thank you for taking the time to share your concerns with us and bringing this to our attention.
The matter will be looked into and feedback will be provided by a Complaints Officer.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply07 Nov 2023, 12:09
Official
Good day kim S,
Thank you for taking the time to share your concerns with us and bringing this to our attention.
The matter will be looked into and feedback will be provided by a Complaints Officer.
Kind Regards,
Affinity Health Management Team.
Thank you for taking the time to share your concerns with us and bringing this to our attention.
The matter will be looked into and feedback will be provided by a Complaints Officer.
Kind Regards,
Affinity Health Management Team.
kS
kim S's updateReviewer Update
09 Nov 2023, 15:21Its been 2days and I have still not been contacted or emailed ? I need you guys to do better.
kS
kim S's update09 Nov 2023, 15:21
Reviewer Update
Its been 2days and I have still not been contacted or emailed ? I need you guys to do better.
Affinity Health's replyOfficial
09 Nov 2023, 16:27 Good day kim S,
We can confirm that a Complaints Officer was in contact with you in relation to your complaint.
We will await further email communication from you with the detailed account requested.
Have a lovely evening further.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you in relation to your complaint.
We will await further email communication from you with the detailed account requested.
Have a lovely evening further.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply09 Nov 2023, 16:27
Official
Good day kim S,
We can confirm that a Complaints Officer was in contact with you in relation to your complaint.
We will await further email communication from you with the detailed account requested.
Have a lovely evening further.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you in relation to your complaint.
We will await further email communication from you with the detailed account requested.
Have a lovely evening further.
Kind Regards,
Affinity Health Management Team.