ES
Estine S
1 reviews | Active since Nov 2020
02 Jan 2023, 10:11
Very very poor service
I always got great service, but this time, I am very disappointed in Affinity. I requested a nurse to call me yesterday.....nobody answered, i sent a message again....nobody answered and again the same thing.
This morning i sent a message again...still no answer and i am really in need for a nurse to contact me or go se a doctor as my symptoms are getting worse by the day.
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
02 Jan 2023, 18:00Good Day Estine,
Thank you for raising your concerns with us.
Please be advised that the above matter will be escalated to the Complaints Department for further investigation.
A Complaints Officer will be in contact with you, in due course.
Best regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that the above matter will be escalated to the Complaints Department for further investigation.
A Complaints Officer will be in contact with you, in due course.
Best regards,
Affinity Health Management Team
Affinity Health's reply02 Jan 2023, 18:00
Official
Good Day Estine,
Thank you for raising your concerns with us.
Please be advised that the above matter will be escalated to the Complaints Department for further investigation.
A Complaints Officer will be in contact with you, in due course.
Best regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that the above matter will be escalated to the Complaints Department for further investigation.
A Complaints Officer will be in contact with you, in due course.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
03 Jan 2023, 09:38Good Day Estine,
Kindly be advised that a Complaints Officer attempted to contact you to discuss the above concerns raised but to no avail.
Please provide us with a convenient time to be in contact with you, to further assist.
Warm regards,
Affinity Health Management Team
Kindly be advised that a Complaints Officer attempted to contact you to discuss the above concerns raised but to no avail.
Please provide us with a convenient time to be in contact with you, to further assist.
Warm regards,
Affinity Health Management Team
Affinity Health's reply03 Jan 2023, 09:38
Official
Good Day Estine,
Kindly be advised that a Complaints Officer attempted to contact you to discuss the above concerns raised but to no avail.
Please provide us with a convenient time to be in contact with you, to further assist.
Warm regards,
Affinity Health Management Team
Kindly be advised that a Complaints Officer attempted to contact you to discuss the above concerns raised but to no avail.
Please provide us with a convenient time to be in contact with you, to further assist.
Warm regards,
Affinity Health Management Team
Affinity Health's replyOfficial
09 Jan 2023, 11:11Good Day Estine,
We can confirm that our Complaints Department has attempted to contact you on numerous occasions to discuss the above concerns raised but to no avail.
Please respond to the email communication that was sent to you, should you require any further assistance.
Best regards,
Affinity Health Management Team
We can confirm that our Complaints Department has attempted to contact you on numerous occasions to discuss the above concerns raised but to no avail.
Please respond to the email communication that was sent to you, should you require any further assistance.
Best regards,
Affinity Health Management Team
Affinity Health's reply09 Jan 2023, 11:11
Official
Good Day Estine,
We can confirm that our Complaints Department has attempted to contact you on numerous occasions to discuss the above concerns raised but to no avail.
Please respond to the email communication that was sent to you, should you require any further assistance.
Best regards,
Affinity Health Management Team
We can confirm that our Complaints Department has attempted to contact you on numerous occasions to discuss the above concerns raised but to no avail.
Please respond to the email communication that was sent to you, should you require any further assistance.
Best regards,
Affinity Health Management Team