aA
adnemukumbini A
1 reviews | Active since Jan 2013
17 Sept 2024, 22:30
Very Very Bad Service From Call Centre
Me and my family have joined Affinity since January 2022 until now- The service has not been this bad previously - Tonight I received the worse service ever from the call Centre. Please review all the calls that I have made between 21:25pm and 22:30 . Should be around 6 to 7 calls made to your call centre number: ***. The call where coming from *** . Please review and listen to the calls as you are recording them and let me know if this was a good service-- Is this what we paying for?
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
18 Sept 2024, 08:10Good Day Avhashoni,
Thank you for your feedback. We appreciate you bringing this to our attention. We will ensure your concerns are forwarded to our complaints department for further investigation, including the specific calls you mentioned.
We take customer experiences seriously and will look into this matter thoroughly. We will keep you updated on our findings. Thank you for your understanding.
Warm regards,
Affinity Health Management Team.
Thank you for your feedback. We appreciate you bringing this to our attention. We will ensure your concerns are forwarded to our complaints department for further investigation, including the specific calls you mentioned.
We take customer experiences seriously and will look into this matter thoroughly. We will keep you updated on our findings. Thank you for your understanding.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply18 Sept 2024, 08:10
Official
Good Day Avhashoni,
Thank you for your feedback. We appreciate you bringing this to our attention. We will ensure your concerns are forwarded to our complaints department for further investigation, including the specific calls you mentioned.
We take customer experiences seriously and will look into this matter thoroughly. We will keep you updated on our findings. Thank you for your understanding.
Warm regards,
Affinity Health Management Team.
Thank you for your feedback. We appreciate you bringing this to our attention. We will ensure your concerns are forwarded to our complaints department for further investigation, including the specific calls you mentioned.
We take customer experiences seriously and will look into this matter thoroughly. We will keep you updated on our findings. Thank you for your understanding.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
25 Sept 2024, 10:37Good Day Avhashoni,
Please note that a Complaints Officer has attempted to contact you, however, to no avail.
Kindly advise when will be a convenient time for us to call?
Warm regards
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you, however, to no avail.
Kindly advise when will be a convenient time for us to call?
Warm regards
Affinity Health Management Team.
Affinity Health's reply25 Sept 2024, 10:37
Official
Good Day Avhashoni,
Please note that a Complaints Officer has attempted to contact you, however, to no avail.
Kindly advise when will be a convenient time for us to call?
Warm regards
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you, however, to no avail.
Kindly advise when will be a convenient time for us to call?
Warm regards
Affinity Health Management Team.
Affinity Health's replyOfficial
26 Sept 2024, 12:18Good Day Avhashoni,
Thank you for your response. Our Complaints Department will be in contact.
Warm regards,
Affinity Health Management Team.
Thank you for your response. Our Complaints Department will be in contact.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply26 Sept 2024, 12:18
Official
Good Day Avhashoni,
Thank you for your response. Our Complaints Department will be in contact.
Warm regards,
Affinity Health Management Team.
Thank you for your response. Our Complaints Department will be in contact.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
27 Sept 2024, 11:50Good Day Avhashoni,
We can confirm that a Complaints Officer was in contact with you yesterday and discussed the concerns you raised in your review.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you yesterday and discussed the concerns you raised in your review.
Best regards,
Affinity Health Management Team.
Affinity Health's reply27 Sept 2024, 11:50
Official
Good Day Avhashoni,
We can confirm that a Complaints Officer was in contact with you yesterday and discussed the concerns you raised in your review.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you yesterday and discussed the concerns you raised in your review.
Best regards,
Affinity Health Management Team.