lM
lehlohonolo M
1 reviews | Active since Apr 2022
25 Jan 2023, 07:28
Very upset
Hi
Kevin I asked for a cancellation due I can't afford it now I got debited 25 Jan 2023 I am very upset cause that money that was debited had to be used somewhere I am very annoyed and frustrated
I want nothing to do with Affinity anymore I would rather change my banking details this is useless
Helpful (0)
Replies (9)0
Replies (9)
Affinity Health's replyOfficial
25 Jan 2023, 08:02Good Day Lehlohonolo,
We appreciate you taking the time to voice your frustrations to us.
Kindly note that the above matter will be investigated and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
We appreciate you taking the time to voice your frustrations to us.
Kindly note that the above matter will be investigated and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
Affinity Health's reply25 Jan 2023, 08:02
Official
Good Day Lehlohonolo,
We appreciate you taking the time to voice your frustrations to us.
Kindly note that the above matter will be investigated and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
We appreciate you taking the time to voice your frustrations to us.
Kindly note that the above matter will be investigated and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
lM
lehlohonolo M's updateReviewer Update
25 Jan 2023, 14:27I want my refund
lM
lehlohonolo M's update25 Jan 2023, 14:27
Reviewer Update
I want my refund
Affinity Health's replyOfficial
25 Jan 2023, 14:35Good Day Lehlohonolo,
Please be advised that feedback will be communicated once the investigation has been concluded.
Kind regards,
Affinity Health Management Team
Please be advised that feedback will be communicated once the investigation has been concluded.
Kind regards,
Affinity Health Management Team
Affinity Health's reply25 Jan 2023, 14:35
Official
Good Day Lehlohonolo,
Please be advised that feedback will be communicated once the investigation has been concluded.
Kind regards,
Affinity Health Management Team
Please be advised that feedback will be communicated once the investigation has been concluded.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
27 Jan 2023, 11:11Good Day Lehlohonolo,
We can confirm that a Complaints Officer was in contact with you to discuss the above concerns raised.
Please note that further feedback will be communicated to you via email, as discussed.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss the above concerns raised.
Please note that further feedback will be communicated to you via email, as discussed.
Best regards,
Affinity Health Management Team
Affinity Health's reply27 Jan 2023, 11:11
Official
Good Day Lehlohonolo,
We can confirm that a Complaints Officer was in contact with you to discuss the above concerns raised.
Please note that further feedback will be communicated to you via email, as discussed.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss the above concerns raised.
Please note that further feedback will be communicated to you via email, as discussed.
Best regards,
Affinity Health Management Team
lM
lehlohonolo M's updateReviewer Update
30 Jan 2023, 14:27Good day
I need my refund back telephone lines are not going thru and been on hold for hours
I need my refund back telephone lines are not going thru and been on hold for hours
lM
lehlohonolo M's update30 Jan 2023, 14:27
Reviewer Update
Good day
I need my refund back telephone lines are not going thru and been on hold for hours
I need my refund back telephone lines are not going thru and been on hold for hours
Affinity Health's replyOfficial
30 Jan 2023, 15:13Good day Lehlohonolo,
As communicated telephonically, kindly note that a refund will be requested and email communication will be sent through once your refund has been paid.
Best regards,
Affinity Health Management Team
As communicated telephonically, kindly note that a refund will be requested and email communication will be sent through once your refund has been paid.
Best regards,
Affinity Health Management Team
Affinity Health's reply30 Jan 2023, 15:13
Official
Good day Lehlohonolo,
As communicated telephonically, kindly note that a refund will be requested and email communication will be sent through once your refund has been paid.
Best regards,
Affinity Health Management Team
As communicated telephonically, kindly note that a refund will be requested and email communication will be sent through once your refund has been paid.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
03 Feb 2023, 15:57Good Day Lehlohonolo,
We can confirm that your refund was paid and email communicated was sent through.
Should you require any further assistance, please do not hesitate to let us know.
Kind regards
Affinity Health Management Team
We can confirm that your refund was paid and email communicated was sent through.
Should you require any further assistance, please do not hesitate to let us know.
Kind regards
Affinity Health Management Team
Affinity Health's reply03 Feb 2023, 15:57
Official
Good Day Lehlohonolo,
We can confirm that your refund was paid and email communicated was sent through.
Should you require any further assistance, please do not hesitate to let us know.
Kind regards
Affinity Health Management Team
We can confirm that your refund was paid and email communicated was sent through.
Should you require any further assistance, please do not hesitate to let us know.
Kind regards
Affinity Health Management Team
lM
lehlohonolo M's updateReviewer Update
06 Feb 2023, 10:50Hi Affinity
Thank you so much for the refund and prompt response to my complaints
Thanks
Thank you so much for the refund and prompt response to my complaints
Thanks
lM
lehlohonolo M's update06 Feb 2023, 10:50
Reviewer Update
Hi Affinity
Thank you so much for the refund and prompt response to my complaints
Thanks
Thank you so much for the refund and prompt response to my complaints
Thanks
Affinity Health's replyOfficial
17 Feb 2023, 10:46Good Day Lehlohonolo,
It is only a pleasure, we are pleased to hear you are happy with the service you received.
Best regards,
Affinity Health Management Team
It is only a pleasure, we are pleased to hear you are happy with the service you received.
Best regards,
Affinity Health Management Team
Affinity Health's reply17 Feb 2023, 10:46
Official
Good Day Lehlohonolo,
It is only a pleasure, we are pleased to hear you are happy with the service you received.
Best regards,
Affinity Health Management Team
It is only a pleasure, we are pleased to hear you are happy with the service you received.
Best regards,
Affinity Health Management Team