Very unhappy with their service.

Very dissatisfied with their service. They know the nature of the business doesn’t allow clients to do walk-ins for doctor’s visits, they need to get authorisation first. But they never seem to respond to calls. I’ve been on hold for 15 minutes twice today. I called and there was no answer I even made couple of please call me’s hoping I’ll get a quick response, but nothing. This is really unacceptable. Due to the nature of your business clients shouldn’t struggle to get hold to the nurses for prescriptions or GP authorisations.