Very terrible service

We have been with Affinity health for quite a few months now and we have had endless problems. We missed<br> a debit order date months ago but we made a deposit into their account a few days later as to avoid any problems. It took them at least a month to acknowledge the payment. We would go to the doctor and be told that we have been cancelled or suspended. We cannot get medicine for my 9 month old son because they keep messing up with our account.<br> <br> Yesterday we had a doctors appointment for my wife who is very sick. We arrive at the doctors office only to<br> get told that we have been suspended since September. Please tell me how this is possible as we used the<br> medical aid not so long ago.<br> <br> Affinity you are very quick to take your debit order but what am i paying for if we cannot rely on using it when<br> we need it?<br> <br> This has to be the worst medical aid in South Africa.