AR
Anele R
1 reviews | Active since Nov 2023
10 Jun 2026, 16:54
Very slow service
Poor service .Yesterday I reported that I’m sick and needed medication and a doctors letter they couldn’t help me with the doctors letter cause I was already at work they say “You only get a doctors letter same day you stay away from work” so today been trying to contact them no reply and yet I’m dying in bed waiting for someone to get back to me .
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
10 Jun 2026, 17:01Dear Anele,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced while trying to obtain assistance. We understand that being unwell and needing support can be stressful, and we regret that your experience did not meet your expectations.
Regarding the medical certificate, telemedicine practitioners are required to adhere to clinical and legal guidelines when issuing medical certificates. Generally, a medical certificate can only be issued following a consultation and where the practitioner is satisfied that the requirements for issuing the certificate have been met. Unfortunately, certificates cannot always be issued retrospectively.
We also apologize for the delay in responding to your follow-up queries. This is not the level of service we strive to provide.
Your complaint has been forwarded to our Complaints Department for further investigation. The team will review the circumstances surrounding your experience and provide feedback once the investigation has been concluded.
We wish you a speedy recovery and thank you for bringing this matter to our attention.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced while trying to obtain assistance. We understand that being unwell and needing support can be stressful, and we regret that your experience did not meet your expectations.
Regarding the medical certificate, telemedicine practitioners are required to adhere to clinical and legal guidelines when issuing medical certificates. Generally, a medical certificate can only be issued following a consultation and where the practitioner is satisfied that the requirements for issuing the certificate have been met. Unfortunately, certificates cannot always be issued retrospectively.
We also apologize for the delay in responding to your follow-up queries. This is not the level of service we strive to provide.
Your complaint has been forwarded to our Complaints Department for further investigation. The team will review the circumstances surrounding your experience and provide feedback once the investigation has been concluded.
We wish you a speedy recovery and thank you for bringing this matter to our attention.
Kind regards,
Affinity Health Management Team
Affinity Health's reply10 Jun 2026, 17:01
Official
Dear Anele,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced while trying to obtain assistance. We understand that being unwell and needing support can be stressful, and we regret that your experience did not meet your expectations.
Regarding the medical certificate, telemedicine practitioners are required to adhere to clinical and legal guidelines when issuing medical certificates. Generally, a medical certificate can only be issued following a consultation and where the practitioner is satisfied that the requirements for issuing the certificate have been met. Unfortunately, certificates cannot always be issued retrospectively.
We also apologize for the delay in responding to your follow-up queries. This is not the level of service we strive to provide.
Your complaint has been forwarded to our Complaints Department for further investigation. The team will review the circumstances surrounding your experience and provide feedback once the investigation has been concluded.
We wish you a speedy recovery and thank you for bringing this matter to our attention.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced while trying to obtain assistance. We understand that being unwell and needing support can be stressful, and we regret that your experience did not meet your expectations.
Regarding the medical certificate, telemedicine practitioners are required to adhere to clinical and legal guidelines when issuing medical certificates. Generally, a medical certificate can only be issued following a consultation and where the practitioner is satisfied that the requirements for issuing the certificate have been met. Unfortunately, certificates cannot always be issued retrospectively.
We also apologize for the delay in responding to your follow-up queries. This is not the level of service we strive to provide.
Your complaint has been forwarded to our Complaints Department for further investigation. The team will review the circumstances surrounding your experience and provide feedback once the investigation has been concluded.
We wish you a speedy recovery and thank you for bringing this matter to our attention.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
11 Jun 2026, 09:01Dear Anele,
Please note that the Telehealth and Complaints Department has been attempting to contact you since yesterday; however, to no avail.
Kindly advise when you will be available?
Warm regards,
Affinity Health Management Team.
Please note that the Telehealth and Complaints Department has been attempting to contact you since yesterday; however, to no avail.
Kindly advise when you will be available?
Warm regards,
Affinity Health Management Team.
Affinity Health's reply11 Jun 2026, 09:01
Official
Dear Anele,
Please note that the Telehealth and Complaints Department has been attempting to contact you since yesterday; however, to no avail.
Kindly advise when you will be available?
Warm regards,
Affinity Health Management Team.
Please note that the Telehealth and Complaints Department has been attempting to contact you since yesterday; however, to no avail.
Kindly advise when you will be available?
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
18 Jun 2026, 18:03Dear Anele,
Please note that our Complaints Department attempted to make contact with you; however, to no avail.
An email was sent with feedback.
Warm regards,
Affinity Health Management Team
Please note that our Complaints Department attempted to make contact with you; however, to no avail.
An email was sent with feedback.
Warm regards,
Affinity Health Management Team
Affinity Health's reply18 Jun 2026, 18:03
Official
Dear Anele,
Please note that our Complaints Department attempted to make contact with you; however, to no avail.
An email was sent with feedback.
Warm regards,
Affinity Health Management Team
Please note that our Complaints Department attempted to make contact with you; however, to no avail.
An email was sent with feedback.
Warm regards,
Affinity Health Management Team