PR
Paul R
1 reviews | Active since May 2024
06 Oct 2025, 11:29
Very slow
I no longer feel confident recommending Affinity. The service has decined since when we started with them 3 years ago. We have never needed them for an emergency but I am not confident their response will meet the emergency. It is currently 11:30 am and I have been trying to get a sick note since 9am. As the communication is on WhatsApp i need to constantly watching my phone for any reply otherwise the chat gets closed. I am seriously considering moving to a better service.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
06 Oct 2025, 11:39Good day Paul,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced and understand your frustration regarding the delay in obtaining your sick note. Your experience does not reflect the standard of service we aim to provide, and we take your concerns very seriously.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced and understand your frustration regarding the delay in obtaining your sick note. Your experience does not reflect the standard of service we aim to provide, and we take your concerns very seriously.
We have escalated your concerns to the Complaints Department for assistance.
We value your trust in Affinity and would like the opportunity to resolve this to your satisfaction.
Kind Regards,
Affinity Health Management Team
We value your trust in Affinity and would like the opportunity to resolve this to your satisfaction.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply06 Oct 2025, 11:39
Official
Good day Paul,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced and understand your frustration regarding the delay in obtaining your sick note. Your experience does not reflect the standard of service we aim to provide, and we take your concerns very seriously.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced and understand your frustration regarding the delay in obtaining your sick note. Your experience does not reflect the standard of service we aim to provide, and we take your concerns very seriously.
We have escalated your concerns to the Complaints Department for assistance.
We value your trust in Affinity and would like the opportunity to resolve this to your satisfaction.
Kind Regards,
Affinity Health Management Team
We value your trust in Affinity and would like the opportunity to resolve this to your satisfaction.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
07 Oct 2025, 12:12Good day, Paul,
We can confirm that your sick note has been sent to you via WhatsApp.
Please accept our sincere apologies for the delay and the service failure on our part.
Kindly let us know if you require any further assistance.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply07 Oct 2025, 12:12
Official
Good day, Paul,
We can confirm that your sick note has been sent to you via WhatsApp.
Please accept our sincere apologies for the delay and the service failure on our part.
Kindly let us know if you require any further assistance.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team