TS
Tamaryn S
1 reviews | Active since Apr 2015
21 Apr 2016, 12:40
Very Happy with Service
Upon calling in, after a few missed calls, Kim explained that the calls were to explain that Affinity have changed their underwriters and therefore there are new benefits and these would be emailed to me. I enquired on how to go about changing my name once married next week and she explained I can merely reply to her email with my marriage certificate and she will sort all that out for me.<br> This is the 2nd time I have called into the call centre and received such happy friendly service, it makes dealing with Affinity Health a pleasure to deal with.<br> <br> Thank you
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Affinity Health's replyOfficial
21 Apr 2016, 13:41Hello TammySchafer,
We are elated to receive your feedback on the service you have received from our Customer Care Department and for specifically acknowledging Kim. We can agree that Kim is a conscientious Agent, who goes out of her way to assist our members.
Thank you for your compliment here on Hello Peter, which has been relayed to Kim and very much appreciated.
Kind regards,
Affinity Health Management Team
We are elated to receive your feedback on the service you have received from our Customer Care Department and for specifically acknowledging Kim. We can agree that Kim is a conscientious Agent, who goes out of her way to assist our members.
Thank you for your compliment here on Hello Peter, which has been relayed to Kim and very much appreciated.
Kind regards,
Affinity Health Management Team
Affinity Health's reply21 Apr 2016, 13:41
Official
Hello TammySchafer,
We are elated to receive your feedback on the service you have received from our Customer Care Department and for specifically acknowledging Kim. We can agree that Kim is a conscientious Agent, who goes out of her way to assist our members.
Thank you for your compliment here on Hello Peter, which has been relayed to Kim and very much appreciated.
Kind regards,
Affinity Health Management Team
We are elated to receive your feedback on the service you have received from our Customer Care Department and for specifically acknowledging Kim. We can agree that Kim is a conscientious Agent, who goes out of her way to assist our members.
Thank you for your compliment here on Hello Peter, which has been relayed to Kim and very much appreciated.
Kind regards,
Affinity Health Management Team