1 reviews | Active since Jul 2014
Very efficient service
This morning at around 10:20am I sent a mail through to affinity heal customer care as I have not yet received my medical aid card.<br> <br> I was greeted with a response almost immediately by Claudia requesting additional information so that she could help to resolve the issue.<br> <br> After providing the relevant information it was discovered that there was 2 failed attempts to deliver the card to me due to incorrect information having been recorded after which I was immediately presented with a copy of my membership certificate to use in case of an emergency until my card is delivered.<br> <br> Thank you again to Claudia for the excellent service I received, it was professional, friendly and prompt without giving me the feeling that she just wanted to get the job done as quickly as possible which is common place these days.
Many thanks for your detailed account of your recent experience with our Customer Care Department. We are pleased to hear that your query has been resolved in a professional and efficient manner.
We greatly appreciate you acknowledging Claudia, the Agent that assisted you and have relayed your compliment on to her.
We kindly wish to remind you that Affinity Health is a health insurance and not a medical aid. Your membership pack will be delivered to you within the next couple of days.
Kind regards,
Affinity Health Management Team
Best regards,
Many thanks for your detailed account of your recent experience with our Customer Care Department. We are pleased to hear that your query has been resolved in a professional and efficient manner.
We greatly appreciate you acknowledging Claudia, the Agent that assisted you and have relayed your compliment on to her.
We kindly wish to remind you that Affinity Health is a health insurance and not a medical aid. Your membership pack will be delivered to you within the next couple of days.
Kind regards,
Affinity Health Management Team
Best regards,