Very dissatisfied

I am very dissatisfied with Affinity health. Firstly they put me on 24 months waiting period for my fibroids, so I have been suffering and unable to treat my fibroids. Luckily i managed to fall pregnant. I wake up this morning at 3am bleeding profusely and in extreme pain. I call pre authorisation to go to an emergency room. I detailed what the issue is, and this guy referred me to Life Groenkloof Hospital. Upon getting there i am told that they are not a gynecological hospital and won't be able to assist me. Basically i went there for nothing, no one told me what was wrong. So i don't understand why after explaining my issue to the call centre agent did he refer me to a hospital that would not be able to assist me. And then on top of that get asked to pay administration fees cash.