Very dissappointed Client

Me and my husband join affinity Health insurance. about 12 months ago. 1st March 2022 My husband has underline condition (DIABETES) which he needs to look at. so last year November he had problems with his eyes. He went to his GP. Doctor revered him to an eye Specialist, that was in January 2023, doctor advised that a procedure needs to be done on both his eyes, medical insurance (Affinity) did not approve for the procedure to happened due to medical insurance policy have a waiting period on preexisting conditions which is my husband diabetes.so medical insurance disapproved for the procedure to happened in January which we fully understand due to the waiting period. my husband is suffering at the moment with his eyes a blood vessel burst, and it needs to have Lazer procedure. we pay every month a lot of money for this AFFINITY MEDICAL INSURANCE but every time they have a problem to approve the procedure for my husband. so, the waiting Period over now for the procedure to be done, but still the medical insurance does not approve. my husband can't even see through his one eye properly due to the blood that's in his eyes that needs to be Lazer out. today is the 7th of March 2023 and the procedure is still not approved by AFFINITY HEALTH. Waiting period is long time over which was the 1st of March. 2023. I need to speak to somebody high in Authority. In the Affinity brochure that the send us it states in room procedure 12 month Waiting period for PREEXISTING CONDITIONS.