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nomava S

1 reviews | Active since Dec 2024

05 Dec 2024, 17:06

VERY DISAPPOINTED CLIENT

I am very angry. The fact that I get to be told when I can and cannot go to the doctor makes me really angry. I needed authorization to go see my doctor after being sick for 3 days and using medication which did not help. I decided to go see the doctor because I am feeling weak and having a running stomach for 3 days is not joke and the fact that I cannot keep anything in my stomach made it worse. One of the affinity health agents advised I cannot go to the doctor for such a minor issue and that they will prescribe something for me. I mean I having been in bed for 3 full days and I pay a medical insurance and people want to tell me what I can and cannot do with whose money? I am very disappointed at the type of service I received today. I am even cancelling my contract with them. Now I can see why many of my ****orkers have cancelled their contracts with Affinity.

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Replies (1)
Affinity Health
Affinity Health's reply06 Dec 2024, 08:02
Official
Good Morning Nomava, 

Thank you for sharing your feedback, and we are truly sorry to hear about your frustration and the difficulties you’ve experienced. We understand how important it is to feel supported when you’re unwell, and it’s clear from your review that your experience didn’t meet the level of care and understanding you rightfully expected.

We strive to provide timely and helpful support for our members, and we sincerely apologize that you felt restricted in seeking the care you needed. Your health and comfort are our top priorities, and we want to ensure that you are assisted with the best level of care and concern when seeking medical attention.

Rest assured that a Complaints Officer will investigate the matter thoroughly and provide feedback to you once concluded.

Kindest Regards,
Affinity Health Management Team