VERY BAD SERVICE - they promise you the world, wait until they must deliver, then it's a different story!!

Very bad customer service....Affirnity health...they are sooo useless. I sent through a termination letter to cancel my membership end of March, so I was told I was still covered till the end of April. My debit order for end of March went off as usual. So I had to take my daughter to the doctor on the last day of April as I was told I was still covered till the last day of April... Only this day, the 6th June 2018, I'm getting a statement that says I need to pay the doctor direct as Affirnity won't be paying it, their reason being>"treatment done after termination date". I was told I'm covered till end of April and boom....the last day of April was the 30th and now the consultant tells me I was covered till the 29th April of which no1 said anything about the 29th when I sent through that termination letter. Worse of all, she cut the phone as I was busy talking to her and NEVER called back, but when we started our conversation she did ask me to confirm my cell number. This was a very bad experience I got there, not sure whether this is how they treat their members who have terminated their membership....I THOUGHT I WAS GONNA JOIN THEM AGAIN BUT DEFINATELY NOT AFTER THIS!!