WG
Wayne G
1 reviews | Active since Apr 2020
15 Sept 2021, 14:39
Very Angry loyal customer
HI All
My son broke his arm on 3 august 2021, he had a cast on for 4 weeks, and the DR sent him for POST OP XRAYS to see if it healed.
the X-rays department don't accept GOP from affinity, so i had to pay out of my own. claiming back is the problem now, they say they only cover for accident benefit if it happens on the say day.
its the same innocent for the same arm that is broken... when you email, Tamlin, Carla and Annette to call you back you never get that call from them.
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
15 Sept 2021, 15:00Good Day Wayne G
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply15 Sept 2021, 15:00
Official
Good Day Wayne G
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
20 Sept 2021, 09:07Good Day Wayne G,
We can confirm that your concerns have been resolved and the proof of payment of your reimbur*****t was sent to you on email.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Affinity Health Management Team
We can confirm that your concerns have been resolved and the proof of payment of your reimbur*****t was sent to you on email.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Affinity Health Management Team
Affinity Health's reply20 Sept 2021, 09:07
Official
Good Day Wayne G,
We can confirm that your concerns have been resolved and the proof of payment of your reimbur*****t was sent to you on email.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Affinity Health Management Team
We can confirm that your concerns have been resolved and the proof of payment of your reimbur*****t was sent to you on email.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Affinity Health Management Team