CF
Charlotte F
1 reviews | Active since Mar 2023
26 May 2023, 14:25
Useless!! Very bad service!!
The worst medical service in Sout Africa!!! In hospital I had an emergency and underwent surgery. Till now, no payment, no authorization, I had to pay cash upfront just to be admitted. The hospital accounts department is at my bedside all day because the bill is becoming very high. They are just full of excuses and looking for reasons not to pay!!! Absolutely useless!! But they charge you alright, don't miss a payment!!
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
26 May 2023, 14:28Good day Charlotte,
Thank you for voicing your concerns with us. We can confirm that your above concerns will be escalated to the Complaints Department for further investigation.
Feedback will be communicated in due course.
Best regards
Affinity Health Management Team
Thank you for voicing your concerns with us. We can confirm that your above concerns will be escalated to the Complaints Department for further investigation.
Feedback will be communicated in due course.
Best regards
Affinity Health Management Team
Affinity Health's reply26 May 2023, 14:28
Official
Good day Charlotte,
Thank you for voicing your concerns with us. We can confirm that your above concerns will be escalated to the Complaints Department for further investigation.
Feedback will be communicated in due course.
Best regards
Affinity Health Management Team
Thank you for voicing your concerns with us. We can confirm that your above concerns will be escalated to the Complaints Department for further investigation.
Feedback will be communicated in due course.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
07 Jun 2023, 16:09Good Day Charlotte,
We can confirm that our Team was in contact with the policyholder to advise accordingly and email communication was sent through.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Best regards,
Affinity Health Management Team
We can confirm that our Team was in contact with the policyholder to advise accordingly and email communication was sent through.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Best regards,
Affinity Health Management Team
Affinity Health's reply07 Jun 2023, 16:09
Official
Good Day Charlotte,
We can confirm that our Team was in contact with the policyholder to advise accordingly and email communication was sent through.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Best regards,
Affinity Health Management Team
We can confirm that our Team was in contact with the policyholder to advise accordingly and email communication was sent through.
Should you require any further assistance, please do not hesitate to let us know and we will gladly assist.
Best regards,
Affinity Health Management Team