Useless service
I received an email from the collections department stating that my debit order bounced. Well yes, it did bounce due to the fact that an annual increase was implemented, yet it was only supposed to be implemented end of Jan. I asked for someone to call me yesterday, I still haven't heard from anyone. I will be canceling my plan after not receiving any service!
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Replies (4)0
Replies (4)
Affinity Health's replyOfficial
18 Jan 2019, 15:40Good Day Kyle
Thank you for raising your concerns with us.
Please be advised that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply18 Jan 2019, 15:40
Official
Good Day Kyle
Thank you for raising your concerns with us.
Please be advised that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that an investigation will be conducted and a Complaints Officer will be in contact with you to provide you with feedback.
Kind Regards
Affinity Health Management Team
Best regards,
's updateReviewer Update
18 Jan 2019, 17:15Well it's day 2 and I still have not had a call about the enquiry I lodged. This unacceptable service. Very quick to demand money, yet you people don't know what customer service is!
's update18 Jan 2019, 17:15
Reviewer Update
Well it's day 2 and I still have not had a call about the enquiry I lodged. This unacceptable service. Very quick to demand money, yet you people don't know what customer service is!
Affinity Health's replyOfficial
18 Jan 2019, 18:47Good Day Kyle
Resolution regarding your query will be provided on Monday before COB.
Kind Regards
Affinity Health Management Team
Resolution regarding your query will be provided on Monday before COB.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply18 Jan 2019, 18:47
Official
Good Day Kyle
Resolution regarding your query will be provided on Monday before COB.
Kind Regards
Affinity Health Management Team
Resolution regarding your query will be provided on Monday before COB.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
21 Jan 2019, 08:39Good day Kyle.
We can confirm that a complaints agent has tried contacting you regarding your query on ***.
Please email us on *** your correct contact number and a suitable time to be contacted
We can confirm that a complaints agent has tried contacting you regarding your query on ***.
Please email us on *** your correct contact number and a suitable time to be contacted
Best regards,
Affinity Health's reply21 Jan 2019, 08:39
Official
Good day Kyle.
We can confirm that a complaints agent has tried contacting you regarding your query on ***.
Please email us on *** your correct contact number and a suitable time to be contacted
We can confirm that a complaints agent has tried contacting you regarding your query on ***.
Please email us on *** your correct contact number and a suitable time to be contacted
Best regards,