DM
Dionysus M

1 reviews | Active since Dec 2016

09 Dec 2016, 12:46

Useless Pathetic Service

<p>If ever you receive a call from the consultants representing affinity health, do yourselves a favour and hang up. After paying my 1st premium as well as activation fee of R200 on the 28th of October I still have not received a membership card, after I was told that the activation fee was to cover the cost of the courier do deliver my card. I have queried this earlier in the week and was told that my card would be sent only once I've paid my 1st premium as well as activation fee. This was really annoying because I had done so in October already and after sending proof of payment to the consulatant taking over from the other useless individuals who could not even reply to my emails I was told that the money was received but has to be allocated and then it would take another 28 days for me to receive my card. Why did I have to pay the R200 which was to cover the courier ofd the card if I have to wait over 60 days to receive my card. I was told that I would be contacted by a consultant dealing with card queries , but I guess that would only happen in the new year. I am really fed up and wish these companies would be brought to justice...</p> <p> </p> <p>These are the consultants: Waddington Bushe , Ruchester Africa, Geraldine Schoeman, Jamie-Lee Dika</p>

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Replies (1)
Affinity Health
Affinity Health's reply09 Dec 2016, 14:28
Official

Good day Mr Malgas,

Thank you for reporting your experience with us and for taking the time to speak to our Complaints Officer.

As per your conversation with the Complaints Officer please note that the EFT payment made in October has been allocated to your policy and your policy now reflects as up to date, furthermore, your welcome pack will be dispatched before close of business today and you can expect it via courier by next week Wednesday [14-12-16] at the very latest.

Thank you for your patience whilst we resolved this matter. Once again we would like to sincerely apologize for the inconvenience caused to you as well as the delay in relation to your welcome pack.

Kind Regards,

Affinity Health