JM
Jackie M
1 reviews | Active since Mar 2024
24 Dec 2024, 10:30
Useless medical health who don't care
I am not happy with u services that was rendered to me u nurses have attitude to u clients and my concerns where dismissed as if I am nothing and no one is attending to my case even now so before I get help I must die before I ask for recording they told me they can't give me and is rights to get the recording of my call with the nurse
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
24 Dec 2024, 10:59Good day Jackie,
Thank you for reaching out and sharing your concerns. We deeply regret to hear about your experience and sincerely apologize for any distress caused during your interaction with our team.
Thank you for reaching out and sharing your concerns. We deeply regret to hear about your experience and sincerely apologize for any distress caused during your interaction with our team.
We take all feedback seriously and are committed to ensuring that every client feels heard, valued, and respected. Your experience does not reflect the standard of care and service we aim to provide.
Once again, we apologize for your experience and thank you for bringing this to our attention. Your complaint is currently with the Complaints Department for investigation and feedback will be provided to you in due time.
Kind Regards,
Affinity Health Management Team
Once again, we apologize for your experience and thank you for bringing this to our attention. Your complaint is currently with the Complaints Department for investigation and feedback will be provided to you in due time.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply24 Dec 2024, 10:59
Official
Good day Jackie,
Thank you for reaching out and sharing your concerns. We deeply regret to hear about your experience and sincerely apologize for any distress caused during your interaction with our team.
Thank you for reaching out and sharing your concerns. We deeply regret to hear about your experience and sincerely apologize for any distress caused during your interaction with our team.
We take all feedback seriously and are committed to ensuring that every client feels heard, valued, and respected. Your experience does not reflect the standard of care and service we aim to provide.
Once again, we apologize for your experience and thank you for bringing this to our attention. Your complaint is currently with the Complaints Department for investigation and feedback will be provided to you in due time.
Kind Regards,
Affinity Health Management Team
Once again, we apologize for your experience and thank you for bringing this to our attention. Your complaint is currently with the Complaints Department for investigation and feedback will be provided to you in due time.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
24 Dec 2024, 15:20Good day Jackie,
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
We trust that our feedback has alleviated any concerns you may have had. Should you require further clarification or assistance, please don't hesitate to reach out
Best regards,
Affinity Health Management Team.
Best regards,
Affinity Health Management Team.
Affinity Health's reply24 Dec 2024, 15:20
Official
Good day Jackie,
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
We thank you for affording us the opportunity to provide you with clarity about your Affinity Health Insurance benefits.
We trust that our feedback has alleviated any concerns you may have had. Should you require further clarification or assistance, please don't hesitate to reach out
Best regards,
Affinity Health Management Team.
Best regards,
Affinity Health Management Team.
JM
Jackie M's updateReviewer Update
24 Dec 2024, 16:36I am happy for the reply but I will be happy if I get assistance
JM
Jackie M's update24 Dec 2024, 16:36
Reviewer Update
I am happy for the reply but I will be happy if I get assistance