AB
Anri B
1 reviews | Active since Aug 2016
07 Nov 2024, 11:29
Useless medical aid!!!
Most pathetic and useless service I've ever received!!! Been battling 2weeks now to get authorisation numbers for my 2kids operations... They still haven't paid back my claim, requesting all sort of info even tho we have given it to them, they request it every day... It's a struggle to communicate with them, as they don't understand a word you say
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
07 Nov 2024, 11:38Dear Anri,
We sincerely apologise for the frustration you’ve experienced. This is certainly not the level of service we strive to provide, and we fully understand the importance of resolving matters promptly, especially regarding your children’s health.
We sincerely apologise for the frustration you’ve experienced. This is certainly not the level of service we strive to provide, and we fully understand the importance of resolving matters promptly, especially regarding your children’s health.
Please rest assured that your complaint has been noted, and our Complaints Department will investigate the issue. You can expect feedback in due course, and we will do everything we can to ensure this is resolved as quickly and efficiently as possible.
If there is any additional information you’d like to provide or if we can assist with anything further, please do not hesitate to get in touch. We greatly appreciate your patience and understanding during this time.
Warm regards,
Affinity Health Management Team.
Affinity Health Management Team.
Affinity Health's reply07 Nov 2024, 11:38
Official
Dear Anri,
We sincerely apologise for the frustration you’ve experienced. This is certainly not the level of service we strive to provide, and we fully understand the importance of resolving matters promptly, especially regarding your children’s health.
We sincerely apologise for the frustration you’ve experienced. This is certainly not the level of service we strive to provide, and we fully understand the importance of resolving matters promptly, especially regarding your children’s health.
Please rest assured that your complaint has been noted, and our Complaints Department will investigate the issue. You can expect feedback in due course, and we will do everything we can to ensure this is resolved as quickly and efficiently as possible.
If there is any additional information you’d like to provide or if we can assist with anything further, please do not hesitate to get in touch. We greatly appreciate your patience and understanding during this time.
Warm regards,
Affinity Health Management Team.
Affinity Health Management Team.
Affinity Health's replyOfficial
13 Nov 2024, 14:55Dear Anri,
Kindly note that a Complaints Officer has attempted to contact you regarding the above complaint.
Please let us know when will be a convenient time for us to call?
Warm regards,
Affinity Health Management Team.
Kindly note that a Complaints Officer has attempted to contact you regarding the above complaint.
Please let us know when will be a convenient time for us to call?
Warm regards,
Affinity Health Management Team.
Affinity Health's reply13 Nov 2024, 14:55
Official
Dear Anri,
Kindly note that a Complaints Officer has attempted to contact you regarding the above complaint.
Please let us know when will be a convenient time for us to call?
Warm regards,
Affinity Health Management Team.
Kindly note that a Complaints Officer has attempted to contact you regarding the above complaint.
Please let us know when will be a convenient time for us to call?
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
19 Nov 2024, 12:38Dear Anri,
We can confirm that a Complaints Officer has been in contact with the Main Member and feedback has been provided.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with the Main Member and feedback has been provided.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply19 Nov 2024, 12:38
Official
Dear Anri,
We can confirm that a Complaints Officer has been in contact with the Main Member and feedback has been provided.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with the Main Member and feedback has been provided.
Warm regards,
Affinity Health Management Team.