ES
Enos S
1 reviews | Active since Apr 2020
23 May 2026, 15:36
Useless and ******** Affinity Health.
I am very disappointed with Affinity. Some individuals show no value. This morning, I opened a file, and one of their staff called me, but the call was cut off due to network issues. When I called back, I was told that my file had been opened and that they had been working on last evening's patient. At 11:53, I received an SMS indicating that I should send a "please call" message, which I did, but I still received no assistance, just left with pain.
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
23 May 2026, 15:46Good day Enos,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the lack of assistance and communication you experienced while in pain.
Please note that your concern has been escalated to the relevant department for urgent attention and follow-up. A consultant will be in contact with you as soon as possible to assist further.
We value your feedback, as it helps us improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the lack of assistance and communication you experienced while in pain.
Please note that your concern has been escalated to the relevant department for urgent attention and follow-up. A consultant will be in contact with you as soon as possible to assist further.
We value your feedback, as it helps us improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Affinity Health's reply23 May 2026, 15:46
Official
Good day Enos,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the lack of assistance and communication you experienced while in pain.
Please note that your concern has been escalated to the relevant department for urgent attention and follow-up. A consultant will be in contact with you as soon as possible to assist further.
We value your feedback, as it helps us improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the lack of assistance and communication you experienced while in pain.
Please note that your concern has been escalated to the relevant department for urgent attention and follow-up. A consultant will be in contact with you as soon as possible to assist further.
We value your feedback, as it helps us improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
24 May 2026, 12:01Good day Enos,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced.
We would like to confirm that your matter was escalated to the relevant department, and you were assisted shortly thereafter following the intervention by the complaints officer.
We appreciate your feedback, as it helps us continuously improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced.
We would like to confirm that your matter was escalated to the relevant department, and you were assisted shortly thereafter following the intervention by the complaints officer.
We appreciate your feedback, as it helps us continuously improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Affinity Health's reply24 May 2026, 12:01
Official
Good day Enos,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced.
We would like to confirm that your matter was escalated to the relevant department, and you were assisted shortly thereafter following the intervention by the complaints officer.
We appreciate your feedback, as it helps us continuously improve our service and patient experience.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced.
We would like to confirm that your matter was escalated to the relevant department, and you were assisted shortly thereafter following the intervention by the complaints officer.
We appreciate your feedback, as it helps us continuously improve our service and patient experience.
Kind regards,
Affinity Health Management Team
ES
Enos S's updateReviewer Update
25 May 2026, 13:52After, I rated the service. I received a call regarding my matter, and without delay. I was allocated to the nearest doctor and received assistance. I am now feeling much better with no more pain. Much appreciated.
ES
Enos S's update25 May 2026, 13:52
Reviewer Update
After, I rated the service. I received a call regarding my matter, and without delay. I was allocated to the nearest doctor and received assistance. I am now feeling much better with no more pain. Much appreciated.
Affinity Health's replyOfficial
29 May 2026, 09:56Good day Enos,
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply29 May 2026, 09:56
Official
Good day Enos,
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
29 May 2026, 09:56Good day Enos,
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply29 May 2026, 09:56
Official
Good day Enos,
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team
Thank you for your response and confirmation.
We can confirm that our Complaints Team also attempted to contact you telephonically to provide clarity regarding the process however, we were unfortunately unable to reach you. An email containing the relevant information has since been sent to you.
Should you require any further clarification, kindly respond to the email and we will gladly assist.
Kind Regards,
Affinity Health Management Team