KK
Koky K
1 reviews | Active since May 2021
07 Jul 2021, 10:32
Upset client with bills from affinity
Affinity posts about caring for us during this pandemic and sending emails on Covid19. But then as their clients, they do not even pay a cent for covid tests even from the doctor. I mean what are we covered for in this instance with so much fees paid monthly, most medications are not covered. How will we afford covid tests if we still have to pay them?
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Replies (2)
Affinity Health's replyOfficial
07 Jul 2021, 11:24Good day Koky
We appreciate you voicing your frustrations to us. Please note that we will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
We appreciate you voicing your frustrations to us. Please note that we will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply07 Jul 2021, 11:24
Official
Good day Koky
We appreciate you voicing your frustrations to us. Please note that we will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
We appreciate you voicing your frustrations to us. Please note that we will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
09 Jul 2021, 10:37Good Day Koky
We can confirm that a Complaints Officer was in contact with you to discuss your above concerns and to assist accordingly.
We can further confirm that Affinity Health partially contributes towards the diagnostic testing of the Covid virus, should the member test positive for the virus.
Should you require any further clarity or assistance, please do not hesitate to contact our Customer Care Department.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your above concerns and to assist accordingly.
We can further confirm that Affinity Health partially contributes towards the diagnostic testing of the Covid virus, should the member test positive for the virus.
Should you require any further clarity or assistance, please do not hesitate to contact our Customer Care Department.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply09 Jul 2021, 10:37
Official
Good Day Koky
We can confirm that a Complaints Officer was in contact with you to discuss your above concerns and to assist accordingly.
We can further confirm that Affinity Health partially contributes towards the diagnostic testing of the Covid virus, should the member test positive for the virus.
Should you require any further clarity or assistance, please do not hesitate to contact our Customer Care Department.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your above concerns and to assist accordingly.
We can further confirm that Affinity Health partially contributes towards the diagnostic testing of the Covid virus, should the member test positive for the virus.
Should you require any further clarity or assistance, please do not hesitate to contact our Customer Care Department.
Kind Regards
Affinity Health Management Team
Best regards,