pS
phumzile S
1 reviews | Active since May 2015
24 Jan 2016, 09:49
unsolicited debits
according to my knowledge is no notice month required from insurance providers . Further should no settlement fee be demanded because no goods where supp****, but however contrary to the above am I being charged a settlement fee of R560 which also goes against their promise of unlimited doctors visits as per their day to day plan, not only is this wrong but its also ******** as I paid my December premium in full
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Affinity Health's replyOfficial
25 Jan 2016, 09:21Hello shobaphu,
We have taken cognisance of your query and wish to comment as follows.
According to our records, you requested cancellation of your policy on 31 December 2015. Unfortunately, the debit order for your January premium, which was scheduled for 02 January 2016, had already been loaded and could not be withdrawn due to the public holidays.
We can confirm that there is no outstanding amounts on your policy. Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
We have taken cognisance of your query and wish to comment as follows.
According to our records, you requested cancellation of your policy on 31 December 2015. Unfortunately, the debit order for your January premium, which was scheduled for 02 January 2016, had already been loaded and could not be withdrawn due to the public holidays.
We can confirm that there is no outstanding amounts on your policy. Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Affinity Health's reply25 Jan 2016, 09:21
Official
Hello shobaphu,
We have taken cognisance of your query and wish to comment as follows.
According to our records, you requested cancellation of your policy on 31 December 2015. Unfortunately, the debit order for your January premium, which was scheduled for 02 January 2016, had already been loaded and could not be withdrawn due to the public holidays.
We can confirm that there is no outstanding amounts on your policy. Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
We have taken cognisance of your query and wish to comment as follows.
According to our records, you requested cancellation of your policy on 31 December 2015. Unfortunately, the debit order for your January premium, which was scheduled for 02 January 2016, had already been loaded and could not be withdrawn due to the public holidays.
We can confirm that there is no outstanding amounts on your policy. Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team