1 reviews | Active since Jan 2012
Unsettled Claims A AA Debt Collectors
My son got bitten by a dog in our complex last year. I then called Affinity to get authorization to have him go to Montana Netcare to get the relevant treatment. I spoke to a guy named Bobby. Very professional and efficient. He assisted me within an hour and arranged for me to go to the hospital as all the other options we closed. I was inundated with medical invoices that I have forwarded to Affinity. The consultants told me it will be paid within 30 days. I was under the impression this has been done. Only to find an e-mail from a debt collector on Monday, 18.04.2016. I sent the e-mail to all of the consultants and to date have received no response from them. I am very dissatisfied with the treatment received from Affinity and their dealings with customers. I am very concerned about my credit record and have kept a good credit score for many years only for them to have me handed over to a debt collector now. What do I do?
Thank you for talking to Burnette, our Escalations Manager. As mentioned, we are investigating your claim and will provide you with feedback later on today. We will also be in contact with the Debt Collection Agency to provide feedback, as well as resolution.
Please accept our sincerest apologies for the frustration and inconvenience created in this regard. We can assure you that all efforts are being made to resolve this as speedily as possible.
Kind regards,
Affinity Health Management Team
Thank you for talking to Burnette, our Escalations Manager. As mentioned, we are investigating your claim and will provide you with feedback later on today. We will also be in contact with the Debt Collection Agency to provide feedback, as well as resolution.
Please accept our sincerest apologies for the frustration and inconvenience created in this regard. We can assure you that all efforts are being made to resolve this as speedily as possible.
Kind regards,
Affinity Health Management Team