unresolved query since 22 june 2015

evening<br> <br> i have calling the call centre every other day to get this matter resolved, regarding a policy that was cancelled on the 02nd of June 2015.<br> <br> of late, every time i call to speak with the person who dealt with the policy, he is either busy on a call, out to lunch or going to call me right back.<br> <br> clearly this has not happened.<br> <br> i do not know whether it is due to forgetfulness or just outright dodging, as i am due to be paid back some money.<br> <br> any correspondence would be greatly appreciated.<br> <br> many thanks<br> <br> jason