LM
Lopang M

1 reviews | Active since Oct 2017

18 Jun 2018, 14:06

Unproffesional Service!

I have a huge complaint that I logged on your website and calls that I am still waiting for and to this day still no response!!! I have been paying every month supported by my bank statements!!! I needed your help on the 9 Jun as I was involved in a accident and your guys told me my account has lapsed, how the hell??? I need a clear explanation, including recordings of your guys calling me to advise that payment is due!!!

0
Replies (3)
Affinity Health
Affinity Health's reply18 Jun 2018, 14:19
Official

Good day Lopeng

Thank you for bringing this matter to our attention.

Please be assured that a Complaints Officer is looking into your policy, findings of which will be relayed to you soon.

Kind regards

Affinity Health Management Team

LM
Lopang M's update18 Jun 2018, 14:32
Reviewer Update
My name is LOPANG! When? I called last week already still waiting for a call back and I have logged on your website 3 days ago.
Affinity Health
Affinity Health's reply18 Jun 2018, 14:59
Official

Good day Lopang

We can confirm that contact has been established with you, and that further investigation is pending until the receipt of your response.

Kind regards

Affinity Health Management Team