TM
Thato M
1 reviews | Active since Aug 2016
11 Aug 2025, 18:52
Unprofessional
I am very disappointed with Affinity health. I took a plan gave all the details needed agreement was for Affinity to start debiting on the 4th of August which they never did now I’ve received and email that says I should make a payment of Amount: 647.00 Currency: ZAR Expiry: 2025-09-10 16:22 For what cause my plan doesn’t even cost that amount. I haven’t even received all the necessary documentation informing me how to use the plan yet they saying I should make a payment of that much.
Due to this I’ve lost interest and would like to cancel this plan cause I can see that I am going to have problems going forward.
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
12 Aug 2025, 08:19Good day Thato
We appreciate you reaching out and for bringing this matter to our attention.
Please be advised that your concerns will be looked into, and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
We appreciate you reaching out and for bringing this matter to our attention.
Please be advised that your concerns will be looked into, and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
Affinity Health's reply12 Aug 2025, 08:19
Official
Good day Thato
We appreciate you reaching out and for bringing this matter to our attention.
Please be advised that your concerns will be looked into, and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
We appreciate you reaching out and for bringing this matter to our attention.
Please be advised that your concerns will be looked into, and feedback will be communicated in due course.
Best regards
Affinity Health Management Team
TM
Thato M's updateReviewer Update
12 Aug 2025, 11:24Thank you
TM
Thato M's update12 Aug 2025, 11:24
Reviewer Update
Thank you
Affinity Health's replyOfficial
12 Aug 2025, 15:50Good day Thato,
We can confirm that you have been in contact with our team and that you have been assisted accordingly.
We sincerely apologise for any confusion caused and trust that the clarity provided has resolved your concerns. Our team explained the details of your plan, the payment request, and addressed your cancellation request in line with your instructions.
Should you have any further questions or require additional assistance, you are welcome to contact us at your convenience, and we will gladly assist.
Kind regards,
Affinity Health Management Team
We can confirm that you have been in contact with our team and that you have been assisted accordingly.
We sincerely apologise for any confusion caused and trust that the clarity provided has resolved your concerns. Our team explained the details of your plan, the payment request, and addressed your cancellation request in line with your instructions.
Should you have any further questions or require additional assistance, you are welcome to contact us at your convenience, and we will gladly assist.
Kind regards,
Affinity Health Management Team
Affinity Health's reply12 Aug 2025, 15:50
Official
Good day Thato,
We can confirm that you have been in contact with our team and that you have been assisted accordingly.
We sincerely apologise for any confusion caused and trust that the clarity provided has resolved your concerns. Our team explained the details of your plan, the payment request, and addressed your cancellation request in line with your instructions.
Should you have any further questions or require additional assistance, you are welcome to contact us at your convenience, and we will gladly assist.
Kind regards,
Affinity Health Management Team
We can confirm that you have been in contact with our team and that you have been assisted accordingly.
We sincerely apologise for any confusion caused and trust that the clarity provided has resolved your concerns. Our team explained the details of your plan, the payment request, and addressed your cancellation request in line with your instructions.
Should you have any further questions or require additional assistance, you are welcome to contact us at your convenience, and we will gladly assist.
Kind regards,
Affinity Health Management Team