Hellopeter
Share Your Experience
pS
peter S

1 reviews | Active since Jun 2013

21 Jun 2018, 13:48

Unprofessional

I have a problem with affinity I gave them ample time to change my debit order date and only done after a month and a half later. Know they want to cancel my contract for there negligence.

0
Replies (5)
Affinity Health
Affinity Health's reply21 Jun 2018, 14:06
Official

Good day Peter

Thank you for sharing your concerns with us.

As discussed with the Complaints department currently resolving your case, the 29th May 2018 arrived ahead your requested debit order date, and an alternate payment of your premium could have been made 1 June.

Please be advised if you renege on making payments of your premium per month, medical cover will be suspended.

Kind regards

Affinity Health Management Team

pS
peter S's update21 Jun 2018, 14:26
Reviewer Update
I agreed that the debit order must be for the 1st of every month. But now i am behind on my premiums because of negligence in your office and was said that if i dont pay because of your negligence you wil stop my contract How can you treat your clients like this. You make a mistake and we the clients must loose everything
Affinity Health
Affinity Health's reply21 Jun 2018, 14:55
Official

Good day Peter

Thank you for your prompt response.

We can confirm that a Complaints Officer is currently resolving the matter for you.

We will hereby await payment of the premium in order to keep benefits active.

Kind regards

Affinity Health

pS
peter S's update21 Jun 2018, 15:01
Reviewer Update
As i told you i will pay half this month and half next month. With my debit order
Affinity Health
Affinity Health's reply21 Jun 2018, 15:11
Official

Good day Peter

Thank you for making a payment arrangement with us.

Kind regards

Affinity Health Management Team