JP
Jasman P

1 reviews | Active since Mar 2024

02 Aug 2025, 20:16

UNPAID MEDICAL BILL DUE TO STUPIDITY

Hi i have a serious complain about our psira health last year i went to the doctor before I went i gave them the practice number and everything and the doctors practice number and name before they could authorize for me to go to the doctors office with the authorisation number.so i went to the doctor he took my details and treated me after the medical gave me authorization to gou to the doctor,the doctor then referred me to pudtshoorn hospital and i went the same day....

Now the doctor handed me over to the lawyers now the lawyer threatening me with legal action,im not happy and impress with how our medical aid do the business.how can they now turn and say that they not going to pay the bill after i gave them all particulars of the doctor and gave me authorisation.... It's almost R700 that i must pay out of my pocket im realy upset and very disappointed to think these people are so unprofessional and narrow minded as i feel that they can't do this.if i new they not going to pay i would never gone to the doctor if they said before hand i should pay the doctors bill myself..... I was working for ALERT PATROL SECURITY and was a member of the medical aid at the time and my I.d number is ***...and my phone number is ***...

I would rally be glad if this could be looked at as im not in the position to pay the doctors bill if the medical aid was not doing the work properly.

Thank you in advance.

Yours faithfully Regards Jasman Piedt

Send From My Mobile Desk: Cell.no.:***

0
Replies (2)
Affinity Health
Affinity Health's reply03 Aug 2025, 08:59
Official
Good day Jasman,

Thank you for bringing your concern to our attention.

We sincerely regret the frustration and inconvenience caused by this matter. Kindly note that we have received your complaint and will investigate the details thoroughly, including the authorisation process and any communication that may have occurred at the time of your consultation.

We will engage the relevant departments and the Complaints Department will provide feedback as soon as the investigation is complete.

Your patience is greatly appreciated while we look into this matter.

Kind Regards,
Affinity Health Management Team
Affinity Health
Affinity Health's reply13 Aug 2025, 12:17
Official
Good day Jasman,

We can confirm that your concerns were thoroughly investigated, and a Complaints Officer attempted to contact you to provide feedback, but was unable to reach you.

Kindly note that feedback has been sent to your email. Please respond to the email should you require any further assistance.

Kind regards,
Affinity Health Management Team