TP
Tania P
1 reviews | Active since Mar 2009
05 Aug 2015, 16:47
Unpaid doctors account
Due to Affinity Health changing their email address and not informing the doctor, I had to pay R483.20 for two account in January that was not paid by them, because it was send to the email the doctor still had. I can not afford this, that is why I am on Affinity Health and not a other medial aid. I feel they should pay me back the money, as it was their fault and not the doctor.
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Affinity Health's replyOfficial
07 Aug 2015, 15:11Hello taniadup,
We can confirm that your enquiry has now been resolved. As communicated to you, the unpaid account was due to an incorrect claim submission.
Payments are made in keeping with our policies and procedures and claims can only be processed once the relevant and correctly completed documentation has been provided.
Please also note that all Affinity Health email addresses remain unchanged.
Thank you for allowing us the opportunity to resolve this issue.
Kind regards,
The Affinity Health Management Team
We can confirm that your enquiry has now been resolved. As communicated to you, the unpaid account was due to an incorrect claim submission.
Payments are made in keeping with our policies and procedures and claims can only be processed once the relevant and correctly completed documentation has been provided.
Please also note that all Affinity Health email addresses remain unchanged.
Thank you for allowing us the opportunity to resolve this issue.
Kind regards,
The Affinity Health Management Team
Affinity Health's reply07 Aug 2015, 15:11
Official
Hello taniadup,
We can confirm that your enquiry has now been resolved. As communicated to you, the unpaid account was due to an incorrect claim submission.
Payments are made in keeping with our policies and procedures and claims can only be processed once the relevant and correctly completed documentation has been provided.
Please also note that all Affinity Health email addresses remain unchanged.
Thank you for allowing us the opportunity to resolve this issue.
Kind regards,
The Affinity Health Management Team
We can confirm that your enquiry has now been resolved. As communicated to you, the unpaid account was due to an incorrect claim submission.
Payments are made in keeping with our policies and procedures and claims can only be processed once the relevant and correctly completed documentation has been provided.
Please also note that all Affinity Health email addresses remain unchanged.
Thank you for allowing us the opportunity to resolve this issue.
Kind regards,
The Affinity Health Management Team