Unknown policy which was supposed to be cancelled

Hello, Another "fab" review on Affinity Health, which I thought I would never have to deal with again after my "wonderful" experience. Affinity Health refused to cover our life-threatening situation and advised instead to go to a public hospital. We cancelled, thinking that we would never have to deal with this organisation again. Cancellation was done as prescribed by one of the consultants. Today, having browsed through our bank statements, we have discovered that Affinity continues to charge us R199 on a monthly basis. Surprisingly for us, we have found out that we are apparently paying for some Rescue Policy )))) which we don't recall requesting in the first place. Besides, we clearly indicated that we wanted nothing in common with this organisation, provided our experience. Nothing means nothing but in Affinity language, it clearly means to continue milking people for as long as they don't notice. Today, we have been informed that their Rescue Policy is meant to cover life-threatening situations, which is the JOKE of the day. Our case was life-threatening which was explicitly stated in the doctor's letter to Affinity and you know what - Affinity REFUSED to cover and yet they continue to charge us for the Rescue Policy which I believe is one day supposed to cover our expenses in case of life-threatening situations. How come that we had to cover our life-threatening situation out of our own pockets??? When we were cancelling, we requested everything cancelled and everything means everything. We clearly stated that we wanted NOTHING to do with Affinity. We have spoken to your customer service today, but your agents are only good at signing people into your policies and whenever it comes to resolving issues, you guys are quite incapable. I need someone competent to contact us and resolve the issue and I want all those premiums returned!!! If your agents are not capable, why should we pay for it???