CA
Chantel A
1 reviews | Active since May 2020
08 Jun 2026, 17:01
Unhappy with Affinity health
I am considering canceling. I am on a combined planned both my daughters have flu symptoms. I contacted you on Saturday at 9am. I followed all the prompts no one has contacted me. I contacted you again today. I am still in a queue and waiting for someone to respond but when you debit my account it goes like clockwork.
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Replies (2)
Affinity Health's replyOfficial
09 Jun 2026, 08:03Dear Chantel,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and disappointment you have experienced. We understand how concerning it is when you are seeking assistance for your daughters and do not receive the expected support, particularly after following the required process and waiting for a response.
Please be assured that your feedback and concerns will be shared with our Complaints Team for investigation. The matter will be reviewed thoroughly, including the delays in communication and assistance that you have described, and the relevant team will provide feedback once the investigation has been completed.
We appreciate you taking the time to share your experience and thank you for your patience while the matter is being reviewed.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and disappointment you have experienced. We understand how concerning it is when you are seeking assistance for your daughters and do not receive the expected support, particularly after following the required process and waiting for a response.
Please be assured that your feedback and concerns will be shared with our Complaints Team for investigation. The matter will be reviewed thoroughly, including the delays in communication and assistance that you have described, and the relevant team will provide feedback once the investigation has been completed.
We appreciate you taking the time to share your experience and thank you for your patience while the matter is being reviewed.
Warm regards,
Affinity Health Management Team
Affinity Health's reply09 Jun 2026, 08:03
Official
Dear Chantel,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and disappointment you have experienced. We understand how concerning it is when you are seeking assistance for your daughters and do not receive the expected support, particularly after following the required process and waiting for a response.
Please be assured that your feedback and concerns will be shared with our Complaints Team for investigation. The matter will be reviewed thoroughly, including the delays in communication and assistance that you have described, and the relevant team will provide feedback once the investigation has been completed.
We appreciate you taking the time to share your experience and thank you for your patience while the matter is being reviewed.
Warm regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and disappointment you have experienced. We understand how concerning it is when you are seeking assistance for your daughters and do not receive the expected support, particularly after following the required process and waiting for a response.
Please be assured that your feedback and concerns will be shared with our Complaints Team for investigation. The matter will be reviewed thoroughly, including the delays in communication and assistance that you have described, and the relevant team will provide feedback once the investigation has been completed.
We appreciate you taking the time to share your experience and thank you for your patience while the matter is being reviewed.
Warm regards,
Affinity Health Management Team
Affinity Health's replyOfficial
12 Jun 2026, 15:09Dear Chantel,
We can confirm that a Complaints Officer was in contact with you and has discussed the concerns raised in your review, along with additional concerns mentioned.
We trust that future interactions will be better as we are always working to improve member interactions and appreciate the feedback you have provided.
Warm regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and has discussed the concerns raised in your review, along with additional concerns mentioned.
We trust that future interactions will be better as we are always working to improve member interactions and appreciate the feedback you have provided.
Warm regards,
Affinity Health Management Team
Affinity Health's reply12 Jun 2026, 15:09
Official
Dear Chantel,
We can confirm that a Complaints Officer was in contact with you and has discussed the concerns raised in your review, along with additional concerns mentioned.
We trust that future interactions will be better as we are always working to improve member interactions and appreciate the feedback you have provided.
Warm regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and has discussed the concerns raised in your review, along with additional concerns mentioned.
We trust that future interactions will be better as we are always working to improve member interactions and appreciate the feedback you have provided.
Warm regards,
Affinity Health Management Team