Unhappy new client

I am disappointed with Affinity, I called them last month wanting to enquire if I can go to my local hospital for my sprained ankle and was in need for X-rays, they then told me that I am on a waiting list until 1 February 2025, mind you they started debiting my account from October up until now. I then called last week to check again and they told me that they do not have me on their system but they debited my account. My name is Mpho Abrams and my ID number is *** and my number is *** and would like someone to call me ASAP.