NN
Nolutando N
1 reviews | Active since Apr 2024
18 Aug 2025, 21:44
Unhappy customer
I didn't have a good experience with them because for the reason known by them they could assist me. All I asked for was to go see the doctor but no response was given to my request after all the explanation I gave and proof of why I needed medical attention. This really bothers me and it's so hurtful that after 2 days of trying my request wasn't met.
I wish that a situation like this doesn't happen again 🙏 to me or other people. If you can explain and prove that u indeed do need medical attention an authorization should be given to you.
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
19 Aug 2025, 08:48Good day Nolutando Memani,
Thank you for bringing your concerns to our attention.
We are truly sorry to hear about your experience and the frustration it has caused you. Please be assured that we take your feedback very seriously, and your concerns will be thoroughly investigated.
Thank you for bringing your concerns to our attention.
We are truly sorry to hear about your experience and the frustration it has caused you. Please be assured that we take your feedback very seriously, and your concerns will be thoroughly investigated.
We understand how important timely access to medical care is, and we regret that this was not your experience. Our team will review the details of your request and follow up with you once the investigation is complete.
Thank you for giving us the opportunity to address this matter. Your feedback helps us improve, and we remain committed to ensuring that situations like this do not occur again.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply19 Aug 2025, 08:48
Official
Good day Nolutando Memani,
Thank you for bringing your concerns to our attention.
We are truly sorry to hear about your experience and the frustration it has caused you. Please be assured that we take your feedback very seriously, and your concerns will be thoroughly investigated.
Thank you for bringing your concerns to our attention.
We are truly sorry to hear about your experience and the frustration it has caused you. Please be assured that we take your feedback very seriously, and your concerns will be thoroughly investigated.
We understand how important timely access to medical care is, and we regret that this was not your experience. Our team will review the details of your request and follow up with you once the investigation is complete.
Thank you for giving us the opportunity to address this matter. Your feedback helps us improve, and we remain committed to ensuring that situations like this do not occur again.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team
NN
Nolutando N's updateReviewer Update
19 Aug 2025, 12:20I would like to give thanks to the Management Team for resolving my issue. I did receive the authorization number which meant that I could go seek the medical attention that I need of which I did.
Thank you so much Team, your assistance is highly appreciated 👏
Thank you so much Team, your assistance is highly appreciated 👏
NN
Nolutando N's update19 Aug 2025, 12:20
Reviewer Update
I would like to give thanks to the Management Team for resolving my issue. I did receive the authorization number which meant that I could go seek the medical attention that I need of which I did.
Thank you so much Team, your assistance is highly appreciated 👏
Thank you so much Team, your assistance is highly appreciated 👏
Affinity Health's replyOfficial
19 Aug 2025, 13:14Good day Nolutando Memani,
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
Affinity Health's reply19 Aug 2025, 13:14
Official
Good day Nolutando Memani,
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team