HM
Hulisani M

1 reviews | Active since Jun 2020

22 Sept 2022, 16:31

Unhappy

I had the best experience with them initially but recently I am reconsidering them, the claim process is now slow compared to how it was initially and they seem to not care about my well being. I need to remove my wisdom tooth which is giving me sleepless nights but they don't want to pay and I'll need to make a plan to get it removed and for now I'll need to deal with the horrible pain. I am constantly taking pain killers and I can't even eat properly. My health is terrible affected and they don't care.

0
Replies (2)
Affinity Health
Affinity Health's reply23 Sept 2022, 08:10
Official
Good Day Hulisani,

Thank you for taking the time to raise your concerns with us. Please note that an investigation will be conducted and a Complaints Officer will be in contact with you in due course.

Best regards,
Affinity Health Management Team.
Affinity Health
Affinity Health's reply26 Sept 2022, 14:26
Official
Good Day Hulisani, 

We can confirm that a Complaints Officer was in contact with you and assisted you accordingly. 

The claims process and TAT was explained to you as well as the documents requested in order for the authorization team to assess your request. 

We trust the information was received in good order.

Kind Regards, 
Affinity Health Management Team.