CO
CT O

1 reviews | Active since Feb 2025

27 Feb 2025, 09:16

Unfairly treated and *****

I spoke to a agent at affinity health and he assured me things that was not on the policy schedule. I ask for the policy schedule and he told me I must give all my details before sending the schedule. The next day after reading through the schedule and ask questions that he could not answer nor comply to. He send a compliance letter to sign. I told him I am no longer interested in this policy as they do not comply to my needs. The next .moment I can not get hold of one agent the one is playing dumber that the other. Realy being retarted. I send emails to info even send a letter to the CEO nothing. They didn't even debit check my bank. I realy they did try to debit money without me signing anything to deal the deal. Now I am struggling to get affinity health to stop debuting me. And I can not get hold of anybody stop this aggressive attitude to collect money. At the end of the day will need to close my bank account to get rid of this parasite basterds. One star is to much. And I dont now how mu h did Murray Hewlett CEO of affinity health payed to get so high rating. This is a losing battle. Assholes.

0
Replies (6)
Affinity Health
Affinity Health's reply27 Feb 2025, 09:30
Official
Dear CT,

Thank you for taking he time to raise all your concerns with us.

Please note that we take complaints of this nature seriously and will refer your complaint to the Complaints Department for further invetsigation.

Warm regards,
Affinity Health Management Team.
CO
CT O's update27 Feb 2025, 12:34
Reviewer Update
All the messages you send is the same for each review. I'm waiting 2 weeks for someone to call me. This rating platform is over rated.

I need confirmation that Affinity health has canceled my debit order and everything that they think they have. Recordings can be manipulated to suit the stronger party. If I get one more debit failure message from my bank I will that this to the highest level. I have all the correspondent between us. Get it done. I'm tired off your manipulated manner and silence.
Affinity Health
Affinity Health's reply27 Feb 2025, 15:30
Official
Dear CT Olivier,
Please note that the Complaints Department has to investigate everything you have raised and will escalate where necessary. Only once the investigation is concluded, will you be contacted.

Warm regards,
Affinity Health Management Team.
Affinity Health
Affinity Health's reply10 Mar 2025, 13:57
Official
Dear CT Olivier,
Please note that a Complaints Officer has attempted to contact you, however, to no avail.

An SMS was sent notifying you of the call attempt.

Warm regards,
Affinity Health Management Team.
Affinity Health
Affinity Health's reply11 Mar 2025, 09:36
Official
Dear CT Olivier,
Please note that a Complaints Officer has attempted to contact you again, however, to no avail.

An SMS was sent notifying you of the call attempt.

Warm regards,
Affinity Health Management Team.
Affinity Health
Affinity Health's reply13 Mar 2025, 13:11
Official
Dear CT Olivier,
Please note that a Complaints Officer has attempted to contact you again, however, to no avail.

An SMS was sent notifying you of the call attempt.  An email will be sent with feedback of your complaint and we can confirm that your policy has been cancelled as per your request.

Kind regards,
Affinity Health Management Team.