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MK
Mogolobaneng K

1 reviews | Active since Jul 2019

27 Jan 2021, 10:37

********* service***

Affinity previously indicated that they would not pay for covid 19 tests should the results be negative. I took them on when they had a post on facebook and they blocked me. I have gone for covid 19tests recently and it is true that should they be negative they will not pay. They have rejected the claim

0
Replies (5)
Affinity Health
Affinity Health's reply27 Jan 2021, 11:22
Official
Good Day Mogolobaneng 

Thank you for raising your concerns with us. Please be advised that your concerns will be investigated and feedback will be communicated to you in due course.

We thank you for your patience while we explore this matter.

Kind Regards
Affinity Health Management Team
MK
Mogolobaneng K's update29 Jan 2021, 13:53
Reviewer Update
Affinity called me to tell me that they had courtesy to allow paying clients who tested C19 positive to have some cover and as for me who tested negative will have to foot the bill myself. If you want to pay someone only to be stuck medical bills please insure with them. You will never get your money's worth. Am done
Affinity Health
Affinity Health's reply29 Jan 2021, 15:15
Official
Good day Mogolobaneng 

Kindly be advised that Affinity health created a Disaster Fund to assist members with costs associated when testing positive.

Should you require any further assistance or clarity, please do not hesitate to contact our Customer Care Department on: ***  and we will gladly assist.

Kind Regards
Affinity Health Management Team


MK
Mogolobaneng K's update29 Jan 2021, 16:17
Reviewer Update
Keep your generic responses. Am no longer your member from 1/3/21 next monday
Affinity Health
Affinity Health's reply29 Jan 2021, 16:37
Official
Your comments are duly noted Mogolobaneng.

Kind Regards
Affinity Health Management Team